Pogo has released a statement regarding Merge Academy:
We’re aware of an issue affecting some players in Merge Academy, where game progress may not be saving correctly.
Our team is actively working on a fix and understands how frustrating it can be to lose progress. We’re also working on a make-good for impacted players, with additional details to be shared soon.
We appreciate your patience and will provide updates here as soon as more information is available.
I’ll be sure to keep you posted here when the issue has been resolved.
It’s always a problem when you play Merge Academy! I have had issues all week. I sold 15 orders and got credit for 10! Lucky ME! NOT!