Welcome to the Pogo Help Center! Here, you’ll find answers to the most frequently asked questions and solutions to common issues found on Pogo.com
Whether you’re looking for tips on completing challenges, troubleshooting game freezes, or managing your account, we’ve got you covered.
Frequently Asked Questions
If you can’t find what you are looking for on here, you can try searching the Pogo Knowledge Base and contact us so we can add it to our help section.
How do I contact Pogo support?
Pogo support is handled through the EA Support website. Once there, scroll to the bottom and click “Contact Us” to submit a support ticket. Note that fake Pogo support sites exist – see our Fake Pogo Support Websites page for more information.
Does Pogo have a customer support phone number?
No. Despite what search engines or other sites may suggest, there is no Pogo support phone number. Support is handled by their parent company, Electronic Arts, via web, email and live chat only.
How do I recover my Pogo screen name or password?
Go to the Pogo sign-in page and click “Forgot your password?” under the “Sign In” button. Enter your email address and you’ll receive an email with your screen name and instructions to reset your password.
How can I purchase a Club Pogo membership?
Memberships can be purchased directly from Pogo.com. Current pricing is $6.99/month, $14.99 every 3 months, or $39.99/year (about $3.33/month).
How do I cancel my Club Pogo membership?
Visit the Club Pogo Subscription page to cancel. Your membership won’t be refunded, but you’ll keep your benefits until the current billing period expires, after which your account will revert to a free membership.
How do I send a Club Pogo Guest Pass?
Visit the Pogo Guest Pass page and enter your name, your friend’s name or email address, and a short welcome message. Click the “+” button next to their name or email to submit the form. You can send up to 10 passes per day and each Pogo account can only receive one.
How do I use a Club Pogo Guest Pass?
Check your email for a message from your friend and click the green “Get Your Free Guest Pass” button. You’ll need a free Pogo account to redeem it. After 30 days your account reverts back to a free account. For more details on sending and receiving passes, visit our Club Pogo Guest Pass page.
What are Pogo Gems and how do they work?
Pogo Gems are a virtual currency used to purchase premium items such as extra badges, hidden object game episodes, and power-ups. Club Pogo members receive a discount on most premium item purchases. Visit our Pogo Gems page to learn more.
What are Pogis and how do I earn them?
Pogis are points that Club Pogo members earn by completing daily, weekly, and premium challenges across various Pogo games. Harder and premium challenges award more points. Earning Pogis unlocks rewards such as power-ups, badges, and Pogo Gems. Visit our Pogi Constellations for more information.
Where can I find Pogo coupons and deals?
Pogo doesn’t regularly offer coupon codes, but there are several ways to save. You can try Club Pogo free for 30 days with a Guest Pass from an existing member. Pogo also runs seasonal sales on Gems, badges, and power-ups – most notably a Black Friday sale, a mid-year sale, and the 25 Days of Pogo event each December. For the full breakdown, visit our Pogo Coupons, Deals and Sales page.
How do I fix freezing issues in Pogo games?
Pogo game freezing is usually caused by your monitor’s refresh rate or GPU hardware acceleration settings. Both are quick fixes that can be reverted after playing. Visit our Solve Freezing Issues in Pogo Games page for step-by-step instructions.
Where can I find video tutorials for Pogo games?
Joy’s YouTube Page is a great resource for Pogo video tutorials, including game events, playthroughs, and tips.
What do AFK, BRB, and WTG mean in Pogo chat?
AFK means “away from keyboard,” BRB means “be right back,” and WTG means “way to go.” Visit our Pogo Acronyms page for a full list of Pogo game and chat acronyms.
How can I check if Pogo is down right now?
Visit DownForEveryoneOrJustMe website to check if Pogo is down for everyone or just you. If it’s just you, try switching to a different web browser as a first troubleshooting step.