Do you need help with Pogo? Here you will find answers to the most commonly asked questions. If you can’t find what you are looking for, you can try searching the Pogo Knowledge Base for more information.
How do I contact Pogo?
The only way to contact Pogo customer support is through the EA support website. Pogo does not have a phone number.
Lost your Pogo screen name or password?
If you forgot or lost your Pogo screen name or password, visit the Pogo sign-in page and click on the ”Forgot your password?” link located right under the ”Sign In” button. After doing so, enter in your email address when prompted and Pogo will send you instructions on how to reset your password.
How do I purchase a Club Pogo membership?
You can purchase a Club Pogo membership directly from the Pogo.com website. The membership currently costs $6.99 per month, $14.99 every 3 months or $39.99 per year. The yearly plan works out to be just $3.33 per month.
How do I cancel my Club Pogo membership?
You can cancel your membership by visiting your Account Settings page, clicking on the ”Billing and Subscription” tab on the left side of the page, and then on the ”Cancel your subscription” link on the right side. Once you have canceled your subscription, you will still have membership benefits until your current membership expires.
How can I send or get a 30-day Club Pogo Guest Pass?
Please visit our Club Pogo Guest Pass page on how to send and get your Club pogo guest pass.
What are Pogo Gems?
Pogo Gems can be used to purchase premium items on Pogo. Visit our Pogo Gems page for more information!
What Are Pogis?
Pogis are special points Club Pogo members can earn by completing new Daily, Weekly and Premium challenges in various Pogo games. Visit our Pogi Constellations page for more information!
My game freezes when playing. How do I fix it?
Please visit our Solve Freezing Issues in Pogo Games page for information on how to fix this issue.
Where can I find video tutorials for Pogo games?
We highly recommend checking out Joy’s YouTube Page for all your Pogo needs! You will find tutorial videos on game events, playthroughs, tips and more.
What does AFK / BRB / WTG mean?
Those are acronyms for “away from keyboard”, “be right back” and “way to go”. Visit our Pogo Acronyms page for an extensive list of Pogo game acronyms and Pogo chat acronyms.
Is Pogo down right now?
You can check to see if Pogo is down right now, or if it’s just an issue on your end, by visiting the the DownForEveryoneOrJustMe website. If you’re having issues, try using a different web browser and see if that solves the problem for you.
Can’t find the answer you’re looking for?
If you couldn’t find the information you were looking for, please contact us so we can add to our Pogo help section.