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Service Update: Merge Academy

Pogo Service Update

Pogo has released a statement regarding Merge Academy:

We’re investigating reports that the 300-star (orange) Vault Chest may award duplicate stickers, despite messaging that it guarantees a Tier 5 sticker not currently owned.

What we know:
Some players are receiving duplicate Tier 5 stickers from this chest.
The tooltip text may not reflect the current behavior in all cases.

Important context:
Duplicate stickers are automatically converted into Stars and added to your Star Vault balance.
These Stars can be used toward future Vault rewards, so progress is still being accumulated.

Status:
This is under investigation by the team. We’re reviewing both the reward logic and the in-game messaging to ensure they align.

We’ll share updates as soon as we have more information. Thank you for your patience!

I’ll be sure to keep you posted here when this issue has been resolved.


Comments

Cathy says

Thank you for letting us know

SillyMe says

Thanks!! I’m almost at 300 stars and was going to cash them in. I’ll hold on to them now until this is fixed.

Cindy S. says

Happened to me, got to the 300 and only one 5 star card plus duplicate card

June says

That is what happened to me also. I was disappointed because I thought it would be better if you waited for the 300.

Vibirdady says

Got mine, used them, almost at 300 again.

Brenda says

I’ve apparently been awarded several “energys” on the daily gift and the constellation game awards choice.
When I go to the game there’s only the standard 100 energys showing.
Where to the ones I won go? How do I use them as I cannot find them?

Pogo Fans says

Mine seem to get lost as well, but I think it’s because I’m pretty active in the game. I’m not at 100 energy when it’s awarded, so I don’t notice it. You’ll only see the award if you were already at 100 energy when it’s given.

ZiggyDoo1956 says

Thanks for the update.

Kathy B. says

I have reached 300 twice and the second time only received duplicates. Still need 2 wands and did not receive any.

Debi_Mac says

There’s a 300 Star Vault Chest? I must be missing something because I’ve not seen a vault chest nor the stars.

Pogo Fans says

The post is referring to the sticker album In Merge Academy. After you load it, click the safe icon located at the bottom‑center of the book. This will open the vault, where you can spend your leftover stars.

If you have 300 stars to spend, do not use them on the orange vault, as there is currently an issue with it.

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