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Title: Service Update: Auto-Renew
Author: Pogo Fans
Published: 2025-03-15T18:12:10-07:00
Last modified: 2025-03-15T18:12:10-07:00
Category: Pogo News
Canonical: https://pogofans.com/service-update-auto-renew/
Language: en
---

![Pogo Service Update](https://pogofans.com/images/posts/pogo-service-update.png)

Pogo has released the following statement regarding accounts lapsing despite auto-renew being enabled :

> We understand some of you are facing an issue where your accounts lapse despite having auto-renew enabled and valid credit card information. After receiving an email prompting renewal, you’re awarded only 30 gems instead of the expected 100 renewal gems. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we’ll share any updates with you as soon as we have them. Thank you for your understanding.

We’ll be sure to keep you posted here when this issue has been resolved.

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Source: [Service Update: Auto-Renew](https://pogofans.com/service-update-auto-renew/)